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Here are Answers to our Frequently Asked Questions:

Can you make a custom dress/custom color/change something about a dress?

You're out of my size in something I want. Will you be getting any more?

Do you have a store location?

Can I come see the clothes, try them on, or pick up my order?

How will it fit?/Do you have Size Charts?/What size should I order?

How do I return?

Can I get an exchange?

How much does shipping cost?

How long will shipping take?

Do you ship internationally?

Can you send me a fabric swatch?


Q. Can you make a custom dress/custom color/change something about a dress?

A. Sorry but we cannot do custom orders. This includes custom colors or custom lenths. All of our dresses are pre-manufactured and ready-to-wear. We can't sell you extra fabric from our clothing either.

Q. You're out of my size in something I want. Will you be getting any more?

A. In most cases, the options that show in the size drop-down box on the item's page are all we have. If a particular size isn't shown, it means we have sold out of it. In rare cases, we may be expecting a re-stock. Feel free to
contact us if you have a question about a certain item.

Q. Do you have a store location?

A. We don't have a store location- our dresses are only available online. This is how we are able to keep our prices low. To help with fitting, we do have
size charts available here. You can return any dress for a full refund within 30 days, and we ship exchanges for free if you would like an exchange.

Q. Can I come see the clothes, try them on, or pick up my order?

A. Our warehouse is located in New York and is not open to the public. Sorry but we cannot allow pick-ups.

Q. How will it fit?/Do you have Size Charts?/What size should I order?

A. We do have Size Charts to help with fitting located here:
Size Charts. Unfortunatly we cannot advise you which size to purchase. In most cases you should purchase the size you normally wear. If an item runs small or large, we will make a note of it on that item's page under the description.

Q. How do I return?

A. Please see our Return/Exchange page:
http://www.jenclothing.com/return-policy.html

Q. Can I get an exchange?

A. Please see our Return/Exchange page:
http://www.jenclothing.com/return-policy.html

Q. How much does shipping cost?

A. We offer many different shipping options to fit your needs. We charge you the actual shipping cost. Your shipping cost is calculated based on the shipping method you choose, the weight of the item(s) you are purchasing, and the distance from our warehouse to your shipping address.

To see the shipping cost, add an item to your cart and click the checkout button. After you enter your address, but before you purchase, you can choose from the different shipping options and see the price for each.

Warning For Canadian Customers: UPS Standard to Canada does not include brokerage fees, bond fees and other fees added by UPS. These fees will be collected by UPS upon delivery. To avoid these fees, choose Priority Mail International by the United States Postal Service as your shipping option.

Q. How long will shipping take?

A. The shipping methods we offer are:
Priority Mail - USPS
Priority Mail International - USPS
UPS Ground
UPS 3 Day Select
UPS 2nd Day AirŪ
UPS Next Day AirŪ
UPS Standard to Canada
UPS Worldwide Saver
UPS Worldwide Express
UPS Worldwide Expedited

Orders usually ship out the next business day. If you need your order to arrive by a certain day, please add an extra day or two when calculating which shipping speed to use. Remember it is not shipping out today, and Sundays and holidays do not count as "days" when calculating the shipping time. If you are using UPS, do not count Saturday either (UPS only delivers and moves packages on business days).

Priority Mail within the US takes 2-3 days to receive once shipped.

UPS Ground (available if you live in the Contiguous US) usually takes about 5 business days to receive once shipped, but it is not guaranteed to arrive by a certain day. Depending on how far you live from our warehouse in New York, add or subtract a day or two. 5 business days is about 1 week, so if you ordered on a Tuesday your order would probably ship out on Wednesday and you would receive your order around the following Wednesday.

UPS 3 Day Select takes 3 business days, UPS 2nd Day AirŪ takes 2 business days and UPS Next Day AirŪ arrives the next business day after it is shipped. For instance, if you live in the U.S. and are ordering on Wednesday and you need your order to arrive on Friday, choose UPS Next Day AirŪ, not UPS 2nd Day AirŪ because your order won't ship out until Thursday. If you order on Thursday and choose UPS Next Day AirŪ, your package will ship out on Friday, so it would be delivered on Monday, not Satuday.

Q. Do you ship internationally?

A. Yes we do ship internationally. We offer a couple of international shipping options to fit your needs. Your shipping cost is calculated based on the shipping method you choose, the weight of the item(s) you are purchasing, and the distance from our warehouse to your shipping address.

To see the shipping cost, add an item to your cart and click the checkout button. After you enter your address, but before you purchase, you can choose from the different shipping options and see the price for each.

Q. Can you send me a fabric swatch?

A. Sorry but we cannot send out fabric swatches. We don't have extra fabric from our clothing available.
At JenClothing, we sell inexpensive modest clothing: modest prom dresses, modest bridesmaid dresses casual modest dresses and modest swimwear. Our modest dresses meet LDS (Mormon) modesty guidelines by covering the shoulders with sleeves, covering the back and chest, and covering the legs at least to knee length. Thanks for visiting!
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