Once we receive your return, please allow 2-3 weeks for your refund to be processed. We will email you when your refund has been processed.
*Shipping costs will not be refunded. You pay to ship your return to us. Items that have been worn or washed cannot be returned. Items that are dirty or have been damaged or stained will not be accepted. Items returned damaged, stained or dirty will not receive a full refund.
You can exchange any item for any other item within 30 days, as long as it is unworn (tried on is OK) and in the same condition you received it in.*
If you are exchanging for an item of a different price, we will charge/refund the price difference using your original payment method.
We can't hold items for exchanges, and we do often sell out of products quickly. If the item/size you wanted in exchange is out of stock once we process your exchange, all we can do is offer you a refund (or a different exchange if you prefer).**
Once we receive your return, please allow 2-3 weeks for your exchange to be shipped. We will email you when your exchange has shipped.
To exchange: please SUBMIT THIS RETURN MERCHANDISE FORM to let us know you want an exchange. Tell us what you want in exchange, including size. You will be given return instructions after you submit the form.
*You pay to ship your return to us. We will ship your exchange for free once we receive your return. You must live within the USA to receive free shipping on your exchange. Items that have been worn or washed cannot be exchanged. Items that are dirty or have been damaged or stained will not be accepted. Items returned damaged, stained or dirty will not receive a full exchange credit.
**If you need the exchange in time for a special event OR you don't want to risk your size selling out by the time your exchange is processed, we recommend you purchase the product/size you need ASAP while it is still in stock and choose the shipping speed that works best for you. Then return the other one for a refund.
At JenClothing, we sell modest clothing: casual dresses, prom dresses, bridesmaid dresses and modest swimwear. Our modest dresses are designed to meet LDS (Mormon) modesty standards by covering the shoulders with sleeves, covering the back and chest, and covering the legs at least to the knee. Thanks for visiting!